At The Fun Pool, we strive to provide high-quality products and excellent customer service. If you experience any issues with your order, please review The Fun Pool Refund and Returns Policy below.
- Replacement Policy
– If the product received is defective or not in working condition, we will provide a replacement for the same.
– To initiate a replacement, customers must provide video proof of the issue and share it with our support team at info@thefunpool.com.
– The defective product must be returned to our office address before the replacement is dispatched.
Office Address:
108, Akshay Complex, Dhole Patil Road, Pune
- Refund Policy
– Refunds will only be issued if a replacement cannot be provided.
– If a replacement is not available, a refund will be processed once we receive and inspect the returned product.
– The refund will be credited to the original payment method within 7-10 business days after approval.
- Return Process
To return a product, follow these steps:
- Contact our support team at info@thefunpool.com with your order details and video proof of the issue.
- If the return is approved, ship the product back to our office address at your expense.
- Once we receive the product and verify the defect, we will initiate a replacement or refund as per our policy.
- Conditions for Returns & Replacements
– The product must be returned in its original packaging with all accessories.
– Items damaged due to misuse, neglect, or accidental damage are not eligible for return or replacement.
– Returns must be initiated within 7 days of receiving the product.
- Cancellation Policy
– Orders cannot be canceled once placed. Please review your order carefully before completing the purchase.
For any further queries, feel free to contact us at info@thefunpool.com.